How many employees work at CCI Call Centres?
CCI Call Centres (Pty) Ltd. has approximately 10,137 total employees worldwide as of March 2026, according to Revelio Labs workforce intelligence data. CCI Call Centres’s total headcount has declined 3.8% from 10,542 employees in 2023 to 10,137 in 2026.
Is CCI Call Centres hiring right now?
Yes, CCI Call Centres is actively hiring. CCI Call Centres had 8 active job postings in 2026, a 90.9% increase from 2025 — see job openings & hiring trends.
About CCI Call Centres’s Workforce
CCI Call Centres (Pty) Ltd. is a Business Services company that employs 10,137 people worldwide as of March 2026. It is the 10th-largest by headcount among its peers. Founded in 2005, the company is headquartered in South Africa.
CCI Call Centres's workforce has declined 3.8% from 2023 to 2026, down 3.6% year over year in 2026. It fell to a low of 10,137 in 2026 Q1 before recovering. Its workforce is concentrated most in Sub-Saharan Africa (96.4%), followed by North Africa (1.7%) and North America (0.5%).
CCI Call Centres's functional groups are Finance and Operations (51.1%), Sales and Marketing (25.7%), and Engineering (23.2%). The average salary is $9,993, ranging from a median of $79,000 in Arab States to $5,000 in North Africa, up 3.1% year over year in 2026.
CCI Call Centres's active job postings rose 90.9% in 2026 to 8, with new postings per month cooling from 4 in 2023 to 2 in 2026. Overall employee sentiment is neutral but declining.
Sourced from Revelio Labs workforce data.
- Headquarters
- South Africa
- Founded
- 2005
- Industry
- Business Services
- Employees
- 10,137
- YoY
- -3.6% (-1,055)
As of March 2026
CCI Call Centres workforce metrics
Unlock hiring rate, attrition rate, and 12 additional workforce metrics for CCI Call Centres. Compare to peers, export the dataset, and access the full quarterly history.
Unlock MetricsCCI Call Centres Annual Employee Count (2023-2026)
- CCI Call Centres had 10,137 employees in 2026, a 3.6% decline (-1,055) from 2025.
- CCI Call Centres had 10,439 employees in 2025, a 2.6% decline (-1,033) from 2024.
- CCI Call Centres had 11,472 employees in 2024, a 5.5% increase (+391) from 2023.
- CCI Call Centres had 11,081 employees in 2023, a 12.9% increase (+1,237) from 2022.
CCI Call Centres's total workforce has declined from 10,542 employees in 2023 to 10,137 in 2026. CCI Call Centres's headcount peaked at 11,472 in 2024.
CCI Call Centres (Pty) Ltd. quarterly employee count
| Year | Qtr | Employees | YoY Change | YoY % |
|---|---|---|---|---|
| 2026 | Q1 | 10,137 | -1,055 | -3.6% |
| 2025 | Q4 | 10,439 | -1,033 | -2.6% |
| 2025 | Q3 | 10,823 | -634 | -0.1% |
| 2025 | Q2 | 11,021 | -47 | +3.9% |
| 2025 | Q1 | 11,192 | +254 | +5.4% |
| 2024 | Q4 | 11,472 | +391 | +5.5% |
| 2024 | Q3 | 11,457 | +360 | +6.2% |
| 2024 | Q2 | 11,068 | +526 | +7.7% |
| 2024 | Q1 | 10,938 | +754 | +9.5% |
| 2023 | Q4 | 11,081 | +1,237 | +12.9% |
| 2023 | Q3 | 11,097 | +1,601 | +14.7% |
| 2023 | Q2 | 10,542 | +1,523 | +15.0% |
See CCI Call Centres's complete headcount history, including quarterly breakdowns.
Get the DataCCI Call Centres Employee Count by Region (2026)
Sub-Saharan Africa accounts for the largest share of CCI Call Centres's global workforce with approximately 96% of total employees, followed by North Africa and North America.
CCI Call Centres employees by region
| Region | Employees | % of Total |
|---|---|---|
| Sub-Saharan Africa | 9,717 | 96.4% |
| North Africa | 168 | 1.7% |
| North America | 55 | 0.5% |
| Arab States | 42 | 0.4% |
| Northern Europe | 20 | 0.2% |
| South Asia | 20 | 0.2% |
| Western Europe | 14 | 0.1% |
| Central America and the Caribbean | 9 | 0.1% |
| Southeast Asia | 8 | 0.1% |
| Pacific Islands | 7 | 0.1% |
Drill into city-level data, hiring trends by region, and historic geographic shifts.
Unlock Geographic DataCCI Call Centres Employee Count by Department (2026)
CCI Call Centres's employee groups are Finance and Operations (51.1%), Sales and Marketing (25.7%), and Engineering (23.2%).
CCI Call Centres employees by department
| Department | Employees | % of Total |
|---|---|---|
| Finance and Operations | 5,160 | 51.1% |
| Sales and Marketing | 2,600 | 25.7% |
| Engineering | 2,347 | 23.2% |
Compare CCI Call Centres's department mix to industry peers.
See Full DataCCI Call Centres Employee Salary by Region (2026)
CCI Call Centres's average employee salary is $9,993 globally. Employees in Arab States receive the highest compensation, with median pay approximately 7.9x the global average. Pay is lowest in North Africa, at a median of $5,000.
CCI Call Centres median employee salary by region (USD)
| Region | Median Salary |
|---|---|
| Arab States | $79,000 |
| Northern Europe | $59,000 |
| Pacific Islands | $56,000 |
| East Asia | $55,000 |
| North America | $43,000 |
| Western Europe | $38,000 |
| Central America and the Caribbean | $20,000 |
| Southern Europe | $19,000 |
| Eastern Europe | $12,000 |
| South America | $9,000 |
| Sub-Saharan Africa | $6,000 |
| North Africa | $5,000 |
| Southeast Asia | $4,000 |
| South Asia | $4,000 |
Unlock salary by role, level, and city — and compare to CCI Call Centres's industry peers.
Unlock Salary DataCCI Call Centres Job Openings and Hiring Trends (2023-2026)
- CCI Call Centres had 8 active job postings in 2026, a 90.9% increase (-2) from 2025.
- CCI Call Centres had 10 active job postings in 2025, a 10.5% increase (+1) from 2024.
- CCI Call Centres had 9 active job postings in 2024, a 127.3% increase (+7) from 2023.
- CCI Call Centres had 2 active job postings in 2023, a 66.7% decline from 2022.
- Hiring velocity in 2026: 2 new roles/month, down from 10 in 2025 and 9 in 2024.
CCI Call Centres's active job postings rose 90.9% in 2026 to 8, with new postings per month cooling from 4 in 2023 to 2 in 2026.
Track new postings per month, role-level demand, and hiring velocity vs. peers.
Unlock Hiring DataCCI Call Centres Employee Sentiment (2026)
Revelio Labs tracks employee sentiment across CCI Call Centres's workforce based on public professional data. Overall sentiment is neutral and has declined year over year in 2026.
Overall
Unlock the full sentiment breakdown by department, tenure, and trend over time.
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Frequently Asked Questions About CCI Call Centres
- How fast is CCI Call Centres growing?
- In 2026, CCI Call Centres's headcount shrank 3.6% to 10,137 employees, down from 11,192 in 2025.
- See the full headcount history
- Where are CCI Call Centres employees located?
- Most CCI Call Centres employees are based in Sub-Saharan Africa (96.4% of headcount), followed by North Africa and North America.
- Explore where the workforce is based
- What is the average salary at CCI Call Centres?
- The average employee salary at CCI Call Centres is approximately $10k per year.
- Analyze the salary distribution
- How many new job postings does CCI Call Centres open per year?
- In Q1 2026, CCI Call Centres opened 6 new job postings. In 2025, CCI Call Centres opened 123 new job postings — about 10 per month.
- Track hiring trends by role
- When was CCI Call Centres founded and where is it headquartered?
- CCI Call Centres was founded in 2005 and is headquartered in South Africa.
- Compare CCI Call Centres to industry peers
Speak with a workforce expert about CCI Call Centres.
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