Revelio Labs
After a Decade of Growth, Global Call Center Employment Is Shrinking

First job within 12 months of leaving a call center, by destination and median pay change, in 12 middle-income countries

Headcount has fallen for eight straight quarters, and workers who leave rarely reach the office jobs that are still growing

First job within 12 months of leaving a call center, by destination and median pay change, in 12 middle-income countries
Figure 6. First job within 12 months of leaving a call center, by destination and median pay change, in 12 middle-income countries Source: Revelio Labs, October 2026

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<p>Chart: <a href="https://www.reveliolabs.com/news/ai-and-work/after-a-decade-of-growth-global-call-center-employment-is-shrinking#fig-6">Revelio Labs</a></p>