Revelio Labs
After a Decade of Growth, Global Call Center Employment Is Shrinking

Employment growth over the last year and pay premium over call centers, by occupation, in 12 middle-income countries

Headcount has fallen for eight straight quarters, and workers who leave rarely reach the office jobs that are still growing

Employment growth over the last year and pay premium over call centers, by occupation, in 12 middle-income countries
Figure 5. Employment growth over the last year and pay premium over call centers, by occupation, in 12 middle-income countries Source: Revelio Labs, October 2026

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<p>Chart: <a href="https://www.reveliolabs.com/news/ai-and-work/after-a-decade-of-growth-global-call-center-employment-is-shrinking#fig-5">Revelio Labs</a></p>