Revelio Labs
After a Decade of Growth, Global Call Center Employment Is Shrinking

Year-over-year change in call-center headcount in the largest markets, by income group, 2016-2026

Headcount has fallen for eight straight quarters, and workers who leave rarely reach the office jobs that are still growing

Year-over-year change in call-center headcount in the largest markets, by income group, 2016-2026
Figure 2. Year-over-year change in call-center headcount in the largest markets, by income group, 2016-2026 Source: Revelio Labs, October 2026

Embed this chart

Paste this code into your page.

<iframe
  src="https://www.reveliolabs.com/embed/after-a-decade-of-growth-global-call-center-employment-is-shrinking/fig-2"
  title="Year-over-year change in call-center headcount in the largest markets, by income group, 2016-2026"
  width="100%"
  height="948"
  style="border:0;width:100%"
  loading="lazy"
></iframe>
<p>Chart: <a href="https://www.reveliolabs.com/news/ai-and-work/after-a-decade-of-growth-global-call-center-employment-is-shrinking#fig-2">Revelio Labs</a></p>