Revelio Labs
After a Decade of Growth, Global Call Center Employment Is Shrinking

Year-over-year change in global call-center headcount, 2009-2026

Headcount has fallen for eight straight quarters, and workers who leave rarely reach the office jobs that are still growing

Year-over-year change in global call-center headcount, 2009-2026
Figure 1. Year-over-year change in global call-center headcount, 2009-2026 Source: Revelio Labs, October 2026

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<p>Chart: <a href="https://www.reveliolabs.com/news/ai-and-work/after-a-decade-of-growth-global-call-center-employment-is-shrinking#fig-1">Revelio Labs</a></p>