How many employees work at Help Scout?
Help Scout, Inc. has approximately 280 total employees worldwide as of March 2026, according to Revelio Labs workforce intelligence data. Help Scout’s total headcount has declined 12.0% from 318 employees in 2023 to 280 in 2026.
Is Help Scout hiring right now?
Yes, Help Scout is actively hiring. Help Scout had 7 active job postings in 2026, a 0.0% no change from 2025 — see job openings & hiring trends.
About Help Scout’s Workforce
Help Scout, Inc. is a Digital Commerce Services company that employs 280 people worldwide as of March 2026. It is the 11th-largest by headcount among its peers. Founded in 2005, the company is headquartered in Boston, Massachusetts.
Help Scout's workforce has declined 12.0% from 2023 to 2026, down 1.6% year over year in 2026. It fell to a low of 280 in 2026 Q1 before recovering. Its workforce is concentrated most in North America (41.4%), followed by South Asia (27.3%) and Southeast Asia (5.4%).
Help Scout's functional groups are Finance and Operations (41.8%), Engineering (33.5%), and Sales and Marketing (24.7%). The average salary is $84,594, ranging from a median of $132,000 in North America to $5,000 in South Asia, down 4.0% year over year in 2026.
Help Scout's hiring activity held steady in 2026. Overall employee sentiment is negative and declining.
Sourced from Revelio Labs workforce data.
- Headquarters
- Boston, Massachusetts
- Founded
- 2005
- Industry
- Digital Commerce Services
- Employees
- 280
- YoY
- -1.6% (-10)
As of March 2026
Help Scout workforce metrics
Unlock hiring rate, attrition rate, and 12 additional workforce metrics for Help Scout. Compare to peers, export the dataset, and access the full quarterly history.
Unlock MetricsHelp Scout Annual Employee Count (2023-2026)
- Help Scout had 280 employees in 2026, a 1.6% decline (-10) from 2025.
- Help Scout had 288 employees in 2025, a 3.2% decline (-8) from 2024.
- Help Scout had 296 employees in 2024, a 1.7% decline (-8) from 2023.
- Help Scout had 304 employees in 2023, a 2.4% decline (-17) from 2022.
Help Scout's total workforce has declined from 318 employees in 2023 to 280 in 2026.
Help Scout, Inc. quarterly employee count
| Year | Qtr | Employees | YoY Change | YoY % |
|---|---|---|---|---|
| 2026 | Q1 | 280 | -10 | -1.6% |
| 2025 | Q4 | 288 | -8 | -3.2% |
| 2025 | Q3 | 293 | +1 | -3.8% |
| 2025 | Q2 | 294 | +4 | -1.0% |
| 2025 | Q1 | 290 | -6 | -2.9% |
| 2024 | Q4 | 296 | -8 | -1.7% |
| 2024 | Q3 | 292 | -24 | -2.5% |
| 2024 | Q2 | 290 | -28 | -5.2% |
| 2024 | Q1 | 296 | -26 | -3.3% |
| 2023 | Q4 | 304 | -17 | -2.4% |
| 2023 | Q3 | 316 | -22 | -4.4% |
| 2023 | Q2 | 318 | -12 | -3.2% |
See Help Scout's complete headcount history, including quarterly breakdowns.
Get the DataHelp Scout Employee Count by Region (2026)
North America accounts for the largest share of Help Scout's global workforce with approximately 41% of total employees, followed by South Asia and Southeast Asia.
Help Scout employees by region
| Region | Employees | % of Total |
|---|---|---|
| North America | 106 | 41.4% |
| South Asia | 70 | 27.3% |
| Southeast Asia | 14 | 5.4% |
| Northern Europe | 14 | 5.4% |
| Eastern Europe | 12 | 4.7% |
| Southern Europe | 9 | 3.5% |
| South America | 7 | 2.8% |
| Sub-Saharan Africa | 6 | 2.5% |
| Pacific Islands | 6 | 2.4% |
| Arab States | 4 | 1.7% |
Drill into city-level data, hiring trends by region, and historic geographic shifts.
Unlock Geographic DataHelp Scout Employee Count by Department (2026)
Help Scout's employee groups are Finance and Operations (41.8%), Engineering (33.5%), and Sales and Marketing (24.7%).
Help Scout employees by department
| Department | Employees | % of Total |
|---|---|---|
| Finance and Operations | 109 | 41.8% |
| Engineering | 88 | 33.5% |
| Sales and Marketing | 65 | 24.7% |
Compare Help Scout's department mix to industry peers.
See Full DataHelp Scout Employee Salary by Region (2026)
Help Scout's average employee salary is $84,594 globally. Employees in North America receive the highest compensation, with median pay approximately 1.6x the global average. Pay is lowest in South Asia, at a median of $5,000.
Help Scout median employee salary by region (USD)
| Region | Median Salary |
|---|---|
| North America | $132,000 |
| Southern Europe | $81,000 |
| Pacific Islands | $76,000 |
| Eastern Europe | $74,000 |
| Western Europe | $73,000 |
| Northern Europe | $66,000 |
| Arab States | $47,000 |
| South America | $13,000 |
| Sub-Saharan Africa | $10,000 |
| Southeast Asia | $9,000 |
| South Asia | $5,000 |
Unlock salary by role, level, and city — and compare to Help Scout's industry peers.
Unlock Salary DataHelp Scout Job Openings and Hiring Trends (2023-2026)
- Help Scout had 7 active job postings in 2026, a 0% no change (+1) from 2025.
- Help Scout had 6 active job postings in 2025, a 18.2% increase (+1) from 2024.
- Help Scout had 5 active job postings in 2024, a 0% no change from 2023.
- Help Scout had 5 active job postings in 2023, a 200.0% increase from 2022.
- Hiring velocity in 2026: 3 new roles/month, up from 3 in 2025 and 5 in 2024.
Help Scout's hiring activity held steady in 2026.
Track new postings per month, role-level demand, and hiring velocity vs. peers.
Unlock Hiring DataHelp Scout Employee Sentiment (2026)
Revelio Labs tracks employee sentiment across Help Scout's workforce based on public professional data. Overall sentiment is negative and has declined year over year in 2026.
Overall
Unlock the full sentiment breakdown by department, tenure, and trend over time.
Unlock SentimentSimilar Companies
Similar Digital Commerce Services Companies by Employee Count
Frequently Asked Questions About Help Scout
- How fast is Help Scout growing?
- In 2026, Help Scout's headcount shrank 1.6% to 280 employees, down from 290 in 2025.
- See the full headcount history
- Where are Help Scout employees located?
- Most Help Scout employees are based in North America (41.4% of headcount), followed by South Asia and Southeast Asia.
- Explore where the workforce is based
- What is the average salary at Help Scout?
- The average employee salary at Help Scout is approximately $84.6k per year.
- Analyze the salary distribution
- How many new job postings does Help Scout open per year?
- In Q1 2026, Help Scout opened 10 new job postings. In 2025, Help Scout opened 39 new job postings — about 3 per month.
- Track hiring trends by role
- When was Help Scout founded and where is it headquartered?
- Help Scout was founded in 2005 and is headquartered in Boston, Massachusetts.
- Compare Help Scout to industry peers
Speak with a workforce expert about Help Scout.
Book a DemoSee something that doesn't look right? Reach out and our team will review it.