How many employees work at Merchants Group?
The Merchants Group Ltd. has 6,279 employees, according to Revelio Labs workforce intelligence data. The YoY growth rate is -5.9%.
Data source: Revelio Labs Coverage: Global workforce Latest update: December 2025
About Merchants Group
Merchants is a leading customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people. We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. We are pioneers in the contact centre industry with over 30 years experience in creating and managing contact centre operations around the world. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. Visit our website at www.merchantscx.com
As of December 2025
Merchants Group
workforce metrics
Headcount
6.3k
Avg. Salary
$15k
Tenure
3.6yr
Growth Rate
-5.9%
Hiring Rate
Attrition Rate
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Employee Headcount
Interactive chart of Merchants Group annual worldwide employee count from 2023 to 2025.
- Merchants Group total number of employees in 2025 was 6,280, a 5.9% decline from 2024.
- Merchants Group total number of employees in 2024 was 6,664, a 11.1% decline from 2023.
- Merchants Group total number of employees in 2023 was 7,446, a 1.2% increase from 2022.
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Employee Geographic Breakdown
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Active Job Postings
Interactive chart of Merchants Group annual active job postings from 2023 to 2025.
- Merchants Group active job postings in 2025 was 18, a 113.0% increase from 2024.
- Merchants Group active job postings in 2024 was 5, a 131.0% decline from 2023.
- Merchants Group active job postings in 2023 was 24, a 42.6% decline from 2022.
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Employee Sentiment
Sentiment Topics
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