How many employees work at CCI Call Centres?
CCI Call Centres (Pty) Ltd. has approximately 9,874 total employees worldwide as of December 2025, according to Revelio Labs workforce intelligence data. CCI Call Centres's total headcount has declined 5.9% from 10,489 employees in 2023 to 9,874 in 2025.
Data source: Revelio LabsCoverage: Global workforce, 2023–2026Published June 2026
Is CCI Call Centres hiring right now?
Yes, CCI Call Centres is actively hiring. CCI Call Centres had 10 active job postings in 2025, a 10.5% increase from 2024 — see job openings & hiring trends.
About CCI Call Centres's Workforce
CCI Call Centres (Pty) Ltd. is a Business Services company that employs 9,874 people worldwide as of December 2025. It is the 9th-largest by headcount among its peers. Founded in 2005, the company is headquartered in South Africa.
CCI Call Centres's workforce has declined 5.9% from 2023 to 2025, down 13.4% year over year in 2025. It fell to a low of 9,874 in 2025 Q4 before recovering. Its workforce is concentrated most in South Africa (44.0%), followed by Kenya (39.6%) and Rwanda (6.8%), with Egypt, its fastest-growing location.
CCI Call Centres's largest functional groups are Finance and Operations (48.7%), Sales and Marketing (27.9%), and Engineering (23.4%). Median employee tenure is 2.0 years. The average salary is $10,152, ranging from a median of $81,000 in Arab States to $5,000 in Southern Asia.
CCI Call Centres's active job postings rose 10.5% in 2025 to 10, with new postings per month climbing from 5 in 2023 to 10 in 2025. Overall employee sentiment is neutral but declining.
Sourced from Revelio Labs workforce data.
As of December 2025
CCI Call Centres
workforce metrics
Headcount
9.9k
13.4% YoY
Avg. Salary
$10.2k
4.3% YoY
Tenure
2.0yr
0.0yr YoY
Growth Rate
-13.4%
13.8pts YoY
Hiring Rate
Attrition Rate
Unlock hiring rate, attrition rate, and 12 additional workforce metrics for CCI Call Centres. Compare to peers, export the dataset, and access the full quarterly history.
- CCI Call Centres had 9,874 employees in 2025, a 13.4% decline (-1,421) from 2024.
- CCI Call Centres had 11,295 employees in 2024, a 0.4% increase (+41) from 2023.
- CCI Call Centres had 11,254 employees in 2023, a 9.9% increase (+1,061) from 2022.
CCI Call Centres's total workforce has declined from 10,489 employees in 2023 to 9,874 in 2025. CCI Call Centres's headcount peaked at 11,459 in 2024.
CCI Call Centres (Pty) Ltd. — quarterly employee count (2023–2025)
| Year | Qtr | Employees | YoY Change | YoY % |
|---|---|---|---|---|
| 2025 | Q4 | 9,874 | -1,421 | -13.4% |
| 2025 | Q3 | 10,352 | -1,107 | -10.1% |
| 2025 | Q2 | 10,648 | -568 | -5.2% |
| 2025 | Q1 | 10,983 | -108 | -1.0% |
| 2024 | Q4 | 11,295 | +41 | +0.4% |
| 2024 | Q3 | 11,459 | +95 | +0.8% |
| 2024 | Q2 | 11,216 | +417 | +3.8% |
| 2024 | Q1 | 11,091 | +602 | +5.6% |
| 2023 | Q4 | 11,254 | +1,061 | +9.9% |
| 2023 | Q3 | 11,364 | +1,456 | +13.7% |
| 2023 | Q2 | 10,799 | +1,368 | +13.5% |
| 2023 | Q1 | 10,489 | +1,498 | +15.4% |
Want to see CCI Call Centres's complete headcount history back to 2017, including quarterly breakdowns?
South Africa accounts for the largest share of CCI Call Centres's global workforce with approximately 44% of total employees, followed by Kenya and Rwanda. CCI Call Centres's headcount in Egypt is growing fastest among its major locations, up 30.8% year over year in 2025.
CCI Call Centres employees by country — 2025
| Country | Employees | % of Total | YoY % |
|---|---|---|---|
| South Africa | 4,322 | 44.0% | -3.8% |
| Kenya | 3,892 | 39.6% | -13.1% |
| Rwanda | 671 | 6.8% | -6.9% |
| Ethiopia | 504 | 5.1% | +19.8% |
| Egypt | 168 | 1.7% | +30.8% |
| United States | 67 | 0.7% | +4.2% |
| United Arab Emirates | 35 | 0.4% | -0.9% |
| Ghana | 33 | 0.3% | +6.9% |
| India | 18 | 0.2% | +8.0% |
| Ireland | 12 | 0.1% | +45.6% |
Drill into city-level data, hiring trends by region and historic geographic shifts
CCI Call Centres's largest employee groups are Finance and Operations (48.7%), Sales and Marketing (27.9%), and Engineering (23.4%).
CCI Call Centres employees by department — 2025
| Department | Employees | % of Total | YoY % |
|---|---|---|---|
| Finance and Operations | 4,774 | 48.7% | -9.1% |
| Sales and Marketing | 2,738 | 27.9% | -2.9% |
| Engineering | 2,296 | 23.4% | -3.5% |
Compare CCI Call Centres's department mix to industry peers.
CCI Call Centres's average employee salary is $10,152 globally. Employees in Arab States receive the highest compensation, with median pay approximately 8.0x the global average. Pay is lowest in Southern Asia, at a median of $5,000.
CCI Call Centres median employee salary by region — 2025 (USD)
| Region | Median Salary |
|---|---|
| Arab States | $81,000 |
| Northern Europe | $62,000 |
| Pacific Islands | $59,000 |
| Eastern Asia | $55,000 |
| Northern America | $47,000 |
| Western Europe | $38,000 |
| Central America and the Caribbean | $20,000 |
| Eastern Europe | $13,000 |
| Southern Europe | $11,000 |
| Southern America | $7,000 |
| Sub-Saharan Africa | $6,000 |
| Northern Africa | $5,000 |
| Southern Asia | $5,000 |
| South-Eastern Asia | $4,000 |
Unlock salary by role, level, and city — and compare to CCI Call Centres's industry peers.
- CCI Call Centres had 10 active job postings in 2025, a 10.5% increase (+1) from 2024.
- CCI Call Centres had 9 active job postings in 2024, a 127.3% increase (+7) from 2023.
- CCI Call Centres had 2 active job postings in 2023, a 66.7% decline from 2022.
- Hiring velocity in 2025: 10 new roles/month, up from 9 in 2024 and 5 in 2023. New metric
CCI Call Centres's hiring is accelerating: active job postings rose 10.5% in 2025 to 10, with new postings per month climbing from 5 in 2023 to 10 in 2025.
Track new postings per month, role-level demand, and hiring velocity vs. peers.
Revelio Labs tracks employee sentiment across CCI Call Centres's workforce based on public professional data. Overall sentiment is neutral and has declined year over year in 2025.
Overall
Unlock the full sentiment breakdown by department, tenure, and trend over time.
Similar Business Services Companies by Employee Count
- How fast is CCI Call Centres growing?
- In 2025, CCI Call Centres's headcount shrank 13.4% to 9,874 employees, down from 11,295 in 2024.
- Where are CCI Call Centres employees located?
- Most CCI Call Centres employees are based in South Africa (44.0% of headcount), followed by Kenya and Rwanda.
- What is the average salary at CCI Call Centres?
- The average employee salary at CCI Call Centres is approximately $10.2k per year.
- How many people does CCI Call Centres hire per year?
- In 2025, CCI Call Centres opened roughly 120 new roles — about 10 per month.
- When was CCI Call Centres founded and where is it headquartered?
- CCI Call Centres was founded in 2005 and is headquartered in South Africa.
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