How many employees work at Merchants Group?

The Merchants Group Ltd. has 6,263 employees, according to Revelio Labs workforce intelligence data. The YoY growth rate is -8.7%.

Data source: Revelio Labs Coverage: Global workforce Latest update: September 2025

About Merchants Group

Merchants is a leading customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people. We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. We are pioneers in the contact centre industry with over 30 years experience in creating and managing contact centre operations around the world. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. Visit our website at www.merchantscx.com

As of September 2025

Merchants Group
workforce metrics

Headcount

6.3k

Avg. Salary

$15.6k

Tenure

3.7yr

Growth Rate

-8.7%

Hiring Rate

Attrition Rate

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Employee Headcount

Interactive chart of Merchants Group annual worldwide employee count from 2023 to 2025.

  • Merchants Group total number of employees in 2025 was 6,196.214, a 8.7% decline from 2024.
  • Merchants Group total number of employees in 2024 was 6,530.334, a 12.0% decline from 2023.
  • Merchants Group total number of employees in 2023 was 7,327.82, a 0.8% increase from 2022.

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Employee Geographic Breakdown

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Employee Role Breakdown

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Employee Compensation

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Active Job Postings

Interactive chart of Merchants Group annual active job postings from 2023 to 2025.

  • Merchants Group active job postings in 2025 was 74, a 136.4% increase from 2024.
  • Merchants Group active job postings in 2024 was 13, a 125.7% decline from 2023.
  • Merchants Group active job postings in 2023 was 57, a 21.9% decline from 2022.

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Employee Sentiment

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