How many employees work at Turkcell Global Bilgi?

About Turkcell Global Bilgi

Founded in 2015 as a Turkcell Group company, Turkcell Global Bilgi improves the customer experience of brands with a total of one thousand employees in Turkey and Ukraine. Turkcell Global Bilgi provides services with its deep experience in the telecom sector, as well as its expertise and wide customer portfolio in the finance, e-commerce, retail and airline sectors. With sectoral solutions focused on customer experience, it creates value in the areas of customer services, customer acquisition, tele-sales, technical support, help desk, customer retention and loyalty, collection, customer value development, customer information management and analysis. Turkcell Global Bilgi manages customer experience through many different channels such as face-to-face service (field teams, telephone, audio and video response systems (IVR & IVVR), e-mail, SMS, web, new generation customer experience platform BiP and social media. It ensures customer satisfaction. Turkcell Global Bilgi acts as a strategic business partner with its sector expertise, partnering with its rating and sales and collection increase targets with value-based pricing models. Thus, corporate customers can better focus on their own business, while their operational costs are reduced or kept under control in matters outside their areas of expertise. Turkcell Global Bilgi, which meets the "great workplace" criteria of the Great Place to Work Institute with its investments in employee experience, has won the "Best Employer" certificate for the first time and was recently selected as the "Best Employer in Europe" in the + employee category.